Reseller's Policies & Consumer's Return Policies
Consumer's Return Policies
Return Merchandise Policy: We offer a 30-day money back guarantee for products purchased directly from WOWindows, LLC. We will give you a full refund less shipping charges and a 15% restocking fee. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to sales@WOWindows.com with "RETURN" in the subject field, at which time the Return Authorization Number (RA#) with return instructions will be sent to you.
No packages will be accepted without a RA# written clearly on the package. Products being returned must have a RA# before a refund is issued.
Manufacturers Defects: If a product appears to have a manufacture's defect:
All returns must be new, unused, and 100% resaleable. A form of personal identification may be required. Items cannot be returned if opened. Other restrictions may apply.
You have up to 30 days after the WOWindows, LLC ship date to initiate your return. Your items must reach us within 30 days from the ship date. Items received after 30 days will not be accepted for return. We will ship late items back to you.
When we receive your items, we will refund your order amount less the original shipping charges.
To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject that return shipment, WOWindows, LLC reserves the right to liquidate the inventory. All costs related to return shipping must be paid by the customer.
Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses. We apologize for any inconvenience.
You may return any product you buy. Due to supplier issues, on occasion we may prevent or limit returns on select products.
Credit Card Purchases: Your refund will be credited to the original credit card.
WOWindows, LLC Gift Card Purchases: Your refund will be issued in the form of a WOWindows, LLC Gift Card good for future purchases.
Gift Recipients: If your return is made with a gift receipt, your refund will be issued as a WOWindows, LLC Gift Card good for future purchases.
Check Purchases: Your refund may be issued in the form of cash or a WOWindows, LLC Gift Card good for future purchases.
Don't have your receipt? In most instances, WOWindows, LLC can verify purchases made on a credit/debit card, check or Gift Card. WOWindows, LLC customers without a receipt will not be granted a refund.
Restocking Fees: Returned items are subject to a 15% restocking fee.
Tax: The appropriate tax amount by item will be included with your refund.
Discounts and Promotions: The refunded value for each item returned will be reduced to reflect the value of any free gift or discount.
Holiday and Seasonal Merchandise Refunds: Holiday and seasonal merchandise on clearance at the time of return will be refunded at the current clearance price.
Other restrictions may apply.
WOWindows, LLC reserves the right to change this Consumers Return Policy at any time.